A Closer Look into New Technology's Impact on the Self-Storage Industry
Don Clauson (pictured left) and Travis Morrow (pictured right) are a couple of serious heavy hitters in the self-storage industry! Don is the CEO of Strat Property Management Incorporated and the Chairman of the Self-Storage Association Board of Directors, while Travis is the President of the Self-Storage Division at Strat Property Management and the winner of the 2018 Overall Facility of the Year Award.
Listen along as we talk about self-storage industry expectations, meeting customers where they are, the influence of tech on the self-storage industry, and more in Part Two of our two-part podcast series with Don Clauson and Travis Morrow of Strat Property Management Incorporated.
In this second half of our two-part conversation, we continue to chat with Don and Travis about technology, industry expectations, meeting customers where they are, and more.
Don and Travis give us some insight into how the Nokē Smart Entry system exceeds customer expectations and produces a “wow” moment for most of their tenants. Travis covers some of the finer details of how Nokē meets the customer where they are and describes some ways how the system fills in the gaps for owners looking to provide a fully automated experience.
Topics covered in this podcast include:
- Details related to facility operation, employee management, and the “secret sauce” for successful property management
- Trends in the self-storage industry
- Areas where the self-storage industry is lagging behind
- Don and Travis’ expectations for how self-storage automation will affect the industry in the next 5 to 10 years
Or, read along with the transcript
Travis Morrow can be reached at firstname.lastname@example.org.
Don Clauson can be reached at email@example.com or 619-318-9287.