Nokẽ' Commitment to Quality: Ensuring Excellence
You may be used to hearing about new products and software features from Nokē. In 2025, however, our focus is shifting—not to new product launches, but to enhancing the quality and reliability of our existing solutions. This initiative ensures that Nokē customers experience the full benefits of Smart Entry technology without the headaches of bugs, unexpected failures, or network issues.
1. A Dedicated Quality Assurance Team
The Nokē team has been hard at work assembling a high-powered quality assurance (QA) division, split into two key areas:
Software Quality Team – Focused on ensuring our mobile app, web portal, and integrations function seamlessly.
Hardware Quality Team – Dedicated to making sure our products withstand the harshest conditions and meet a 99.9% reliability standard.
2. Nokē Software Quality Enhancements
The software QA team, consisting of four dedicated engineers, rigorously tests every development item through functional testing, ensuring all software updates work as intended. Before any release, a comprehensive regression testing cycle is conducted, running hundreds of test cases to confirm system-wide performance remains unaffected.
To further improve quality, we are implementing:
Automated Testing Suites – Speeds up the regression process, allowing enhancements to be deployed faster.
Slow Rollout Process – Web portal updates will first launch to select facilities before a full release, ensuring seamless deployment.
By integrating these improvements, we aim to eliminate rollbacks and “hot fix” patches, similar to how mobile phone updates sometimes require immediate corrections.
3. Nokē Hardware Reliability Improvements
The hardware QA team, made up of five specialists, rigorously tests Nokē products at our Atlanta and Utah labs using temperature, salt spray, and humidity chambers. These tests simulate years of exposure to extreme environments, ensuring durability. Additionally, we partner with third-party testing labs for validation.
4. Nokē Ion: A New Standard in Reliability
Our newest product, Nokē Ion, is setting new benchmarks for quality:
• 99% Lock/Unlock Performance – Ensuring a seamless experience for tenants.
• 4x Stronger Network Signal – Expanding connection range from 100ft to 400ft.
• 80% Fewer Customer Support Calls – Reduced troubleshooting and maintenance.
• Hardwired Design – Eliminates battery failures and lowers ownership costs.
• 48-Hour Backup Power – Ensures continued access even during outages.
5. Dramatic Improvements to Nokē One
We’re also making major strides in improving existing Nokē One products:
• 20-25% More Accurate Health Reporting – Enhancing system monitoring.
• 50% Reduction in Reboots – Minimizing disruptions.
• 99% Activity Accuracy on Connected Locks – Increasing reliability.
• 30% Less Network Traffic Per Device – Optimizing system efficiency.
6. Proactive Monitoring with Fleet Management
Historically, our approach to device troubleshooting has been reactive. In 2025, we are introducing a Fleet Management function that proactively monitors the health of Nokē devices across all installations. The Digital Audit Tool runs daily scans, identifying potential issues and alerting the team before they impact operations.
7. Commitment to Excellence
As a trusted partner for self-storage operators worldwide, we recognize that our reputation depends on the reliability of our products. That’s why, in 2025 and beyond, we are institutionalizing quality improvements into our core operations. With our enhanced QA processes, advanced product testing, and the introduction of fleet management, Nokē customers can expect unparalleled reliability, seamless functionality, and happier tenants.
If you already have Nokē products in your facility or are considering an installation, rest assured—you’re investing in quality that lasts.
About the Author:
Jason Mathew joined the Janus team in 2024 as EVP and General Manager of Nokē. Prior to joining the Nokē team, he spent 16 years at Whirlpool where he held leadership positions as General Manager of Global Commercial Products, General Manager of Global Connected & Digital Strategy, Sr. Director of Product Marketing and Product Director for Refrigeration. Jason is passionate about quality, reliability, and innovation.
READY TO LEARN MORE ABOUT NOKĒ? DOWNLOAD THE NOKĒ ION PRODUCT BROCHURE >>
