Setting Up Notifications

This article shows you how to set up facility, user, and unit notifications in the NSE Web Portal. It also shows how to set up tenant notifications on the mobile app.

In the Nokē Smart Entry system, notifications are sent as text messages (SMS), emails, or push notices, depending upon the user's preferences. Notifications are a way to let you know that something relevant has happened within the NSE system, so you or your tenants don't miss anything that might be important. They appear whether you are using an NSE application or not. The Nokē Storage Smart Entry mobile application uses notifications to let tenants know what activities have occurred regarding their units.

Note: Whether you have an iOS (iPhone) or Android smartphone, explore the notifications settings and look at the options so you can customize your Nokē Storage Smart Entry mobile app to behave the way you want it.

How Notifications Are Delivered

Notifications are a personal preference, so both the NSE Web Portal and the Nokē Storage Smart Entry mobile app let you decide how and what you want to be notified about. You can control whether the NSE system notifies you via text, email, or push notifications. You can also choose which alerts you want to receive and which ones you do not.

Note: To receive notifications, the user/tenant must have a valid email address or phone number on file in the NSE system.

Setting up User Notifications in the Web Portal

You can set up notifications and preferences for the facility, users, and individual units in the Web Portal.

To access the Notifications page,

  1. From the Web Portal tab menu, click Settings > Notifications.

Facility Notifications

You can enable or disable activity notifications based on the type of activity that the NSE system monitors on the entire facility. This will affect which activities your users and tenants will receive notifications on as well.

The facility notifications are as follows:

  •  All Facility Notifications:  Set to On to enable alerts and notifications for everyone and is not recommended.
    • Motion Notifications: Set to On to alert managers and tenants that someone or something is moving around within a unit.
      • Motion Delay (30-60 mins): Sets the threshold for how many minutes between motion detections that the system will delay before sending a notification that motion is being sensed in the unit. (This gives a tenant time to enter and exit the unit without sending a notification.)
      • Wait After Notification (5-30 mins): Sets the threshold for how many minutes the system will wait before sending another notification that motion has been sensed in the unit. (This gives managers and tenants time to respond to the motion notification.)
    • Temperature Notifications: Set to On to alert managers and tenants that the unit temperature has risen above or lowered below the temperature threshold set for the facility.
      • Minimum Temperature: Sets the threshold for how low the temperature can get in a unit before sending a notification.
      • Maximum Temperature: Sets the threshold for how high the temperature can get in a unit before sending a notification.
    • Entry Notifications: Set to On to alert managers that a gate/entry has been opened.
    • Unit Notifications: Set to On to alert managers that a unit has been opened.
    • Manual Unlock Notifications: Set to On to alert managers that a Nokē ONE unit was unlocked via the emergency release button on the inside of the unit.
    • Overlock Notifications: Set to On to alert tenants that their unit has been locked due to delinquent payment. 

User Preferences/Notifications

You can define how you receive notifications for your personal user account in the Web Portal or on your manager's mobile app. Notifications are sent as text messages (SMS), emails, or push notices. You can choose to receive your notifications in any one of these types, any two, or even all three, if you want.

Everyone knows what text and email messages are and how to access them. However, not everyone is familiar with push notifications. These are notifications that pop up on your mobile device screen even when you're not using the Nokē Storage Smart Entry mobile or manager's app.

Select a user preference for the type of notification to receive for the following:

  • All User Notifications: Set to On to enable all alerts and notifications for mobile device users and is not recommended.
    • Motion Notifications: Alerts managers and tenants that someone or something is moving around within a unit and at what state of address it is in.
    • Entry Notifications: Alerts managers that a gate/entry/unit is unlocked.
    • Unit Notifications: Alerts managers that a unit has been opened.
    • Manual Unlock Notifications: Set to On to alert managers that a Nokē Volt unit was unlocked via the emergency release button on the inside of the unit.
    • Pending Auction Notifications: Alerts managers and district managers that a unit has been repossessed in the system.
    • Low Battery Notifications: Alerts managers that a unit has a low battery.
    • Gateway Offline Notifications: Alerts managers that a gateway is offline.
    • Targeted Notifications: Alerts tenants to visit the office or use another entry to gain access to their units upon arrival at the facility. (Push notification only)
    • Other Notifications: Alerts managers to a number of things, including Overlocked (User at Facility, Unlock Attempt, or New), Alarm or Alarm Owned, Assigned Unit Note, Checkout, Duplicate Code, Failed Text, Feature, Installer at Facility, Invalid Access Code, Manager Share (Declined, Created, or Removed), Move Out, Remote Unlock (Failure or Success), Request Install Mode, Share Access, Unit Note Due, User Marked Not at Facility, User Warning.

Unit Notifications


You can enable or disable notifications for each unit controller at your facility.

The options are as follows:

Unit Alarm: Set to Off to disable alerts for manual unlocks and motion detection for this unit.

Monitor Temperature: Set to Off to disable temperature threshold alerts for this unit.

Front Motion: Set to Off to disable the front-facing motion sensor for this unit.

Setting up Tenant/Manager Notifications in the Nokē Storage Smart Entry Mobile App

To set up tenant/manager notifications in the mobile app,

  1. From the Home screen, tap Menu Button-1 (Settings icon).
  2. Now tap Settings from the list of options, and then tap Notification Settings.
  3. Set Notifications to On to receive selected notifications.
  4. Under Notifications select the type of unit notifications you would like to receive (SMS, Email, or Push). You can choose to receive your notifications in any one of these types, any two, or even all three if you want.
  5. Under Facility Messages, set to On to receive Push notifications from the storage facility.

For more information, click below:

Improving Your Tenant's Experience with One Touch

Using 'One Touch' Hands-Free Access on Your Mobile Phone

Understanding the Demo Mode on the Mobile App

Using Siri with Apple Devices

Click below to view tutorial(s)

How to Navigate the Tenant's Mobile App 

How to Set Up Notifications in the Web Portal

How to Set Up Manager Notifications on the Mobile App

How to Set Up Tenant Notifications on the Mobile App