Authorized Sub-Processors

Subprocessor List: last updated 10/23/2025

NOKĒ™ SMART ENTRY SYSTEM SOLUTION

1. Name: Google, LLC
   Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
   Contact Details: 
   •    Google Cloud Support: +1 877.263.8277, porourke@google.com 
   •    Firebase support: https://firebase.google.com/support/privacy/
   
   Description of processing:
   Google provides cloud infrastructure and mobile application services via Firebase, including:
   •    Cloud Storage & Support: Used for cloud-based storage integrated into Janus services. Support-related access is limited to what is necessary for technical assistance. 
   •    Firebase Cloud Messaging: Enables mobile push notifications for Smart Entry Platform communications.
   •    Crashlytics: Tracks app crashes and error logs. While personal data processing is incidental, Crashlytics interacts with unique device identifiers and is included as a subprocessor out of caution.
   
   
2. Name: Twilio, Inc.
   Address: 645 Harrison Street, 3rd Floor, San Francisco, CA 94107, USA
   Contact Details:
   •    privacy@twilio.com 
   
   Description of processing:
   Twilio provides telecommunications services used to enable mobile and email communications for the Smart Entry Platform, including site, manager, and tenant messaging. This may involve processing personal data such as sender and recipient information, phone numbers, device status, country location, and roaming status to facilitate service delivery and marketing communications.
   
   
3. Name: Amazon Web Services, Inc.
   Address: 410 Terry Avenue North, Seattle, WA 98109-5210, USA, Attn: AWS Legal
   Contact Details:
   •    European Economic Area, UK, Switzerland: click here or email aws-EU-privacy@amazon.com
   •    United States: click here 
   
   Description of processing:
    Engaged to support cloud storage components integrated within the data importer’s services. Subprocessing activities are primarily limited to cloud-based storage operations. In rare instances where support actions are required, subprocessing may extend to the minimum extent necessary to facilitate such support. 
   
   
4. Name: HubSpot
   Address: Cambridge, 2 Canal Park, MA, 02141
   Contact Details:
   •     privacy@hubspot.com
   
   Description of processing:
   Supports customer service operations that enables intake, tracking, and response workflows to facilitate data subject rights requests and inquiries. Processing is limited to what is necessary to deliver these services, and may include cloud-based data storage, analytics, and support functions.
   
   
5. Name: Atlassian
   Address: 1098 Harrison Street, San Francisco, California 94103
   Contact Details:
   •    https://www.atlassian.com/
   
   Description of processing:
   Jira by Atlassian is used to track and manage customer-facing issues, including troubleshooting and support requests. While Jira is primarily used for internal business operations, its role in supporting end-user issue resolution means personal data may be incidentally processed. 
   
   
6. Name: LogRocket
   Address: 87Summer St, Boston, MA 02110
   Contact Details:
   •    https://www.atlassian.com/
   
   Description of processing: 

           LogRocket is used to monitor and analyze user interactions within the Noke Smartentry app and website. Its deployment may involve SDK-based tracking for analytics and troubleshooting purposes (e.g., session replays containing user interactions or screenshots).