Making a Payment

How a tenant makes a payment to return his account back into good standing.

Making a Payment

If a tenant is delinquent on a payment and the unit is placed in the Overlocked status, a message is sent to her when she tries to access the facility. It states that a payment is required and to tap the Make Payment button in the tenant's mobile app. This links to the facility's payment portal.

To make a payment from the mobile app,

1. When the tenant receives the Overlocked text message, she is directed to tap the Make Payment button in the mobile app.

2. This redirects her to your facility's PMS payment portal where a payment is made.

3. Once the payment is completed, the tenant returns to the tenant mobile app where access to her unit is restored.

For more information, click below:

Troubleshooting Mobile App Access Issues
Storage Smart Entry Mobile App User Guide
Tenant Mobile App Navigation and Features Guide