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      Making a Payment

      How tenants can quickly make a payment and restore access to their storage unit.

      Making a Payment

      If a tenant’s unit is Overlocked due to a missed payment, they will receive a message in their mobile app notifying them that payment is required. The message will include a Make Payment button, which directs them to the facility’s payment portal.

      How to Make a Payment from the Mobile App

      1. Open the Nokē Storage Smart Entry mobile app.
      2. Tap Make Payment when prompted.
      3. Follow the link to the facility’s payment portal and complete the transaction.
      4. After payment is processed, return to the mobile app to regain access.

      Note: It may take up to 5 minutes for access to be restored after payment.

      Ensuring the Payment Link Works

      To make sure tenants are directed to the correct payment portal:

      1. Log in to the Nokē Smart Entry Web Portal.
      2. Go to Settings > Facility.
      3. Under the Payment URL section, verify or update the link to your facility’s payment portal.

      This ensures that tenants can easily make payments and restore access when needed.

      For more information, click below:

      Troubleshooting Mobile App Access Issues
      Storage Smart Entry Mobile App User Guide
      Tenant Mobile App Navigation and Features Guide