Fobs
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      3. Fobs

      Assigning a Fob to a Tenant Without a Smartphone

      This article will go over the steps to help you setup a fob for a user who doesn't have a smartphone

      Initial Setup - For Managers Assisting Tenants

      To initiate the setup process,

      • Log in to your manager's mobile app account.
      • Refresh your app by pulling down from the top, this verifies that you have the most up-to-date information units/accounts before proceeding
      • Tap the '+' (plus) symbol in the top right corner of the mobile app.
      • Select the 'Add Fob to Tenant' option.
      • Scroll or search to find the tenant you are assisting and tap on the user name.
      • On the 'Enter PIN' page, select 'Resend PIN by Voice'. This option sends an automated phone call to the tenant's assigned phone number. If the tenant does not have a smartphone or only has a landline, they will need to answer the call and write down the PIN provided in the message.
      • The tenant would then need to relay this PIN to the manager and enter it on the 'Enter PIN' page. Click 'Next'. 

      •  Note: The tenant must provide the PIN because the fob is a shared user and requires access. If the tenant does not have a cell phone, you will need to coordinate with them to ensure someone is available to answer their phone and provide the PIN during this process. The tenant does not need to be present in the office while you complete the setup, but they must:
        1. Receive the PIN.
        2. Share the PIN with you.
        3. Physically collect the fob after the setup is complete.





      • Give the fob a quick squeeze to initiate the search process. (Note: Do not hold the fob, just give it a quick squeeze and release.)

      • Name the Fob and click the right arrow. 
      • Follow the prompts in the mobile app to complete the fob setup.
       

      Note: The 'Fobs Follow User Schedule' is a new facility setting that lets you choose whether all fobs follow a universal 'Fob Schedule' (set on the 'Hours' page of the Nokē Smart Entry Web Portal) or whether each fob adheres to an individual schedule assigned to its user.

      If this setting is turned 'On', firmware updates will be required for most fobs upon the next sync or when adding a new fob. Fobs with firmware version 3.7 or lower do not support individual user schedules and can only use the universal Fob Schedule. The Mobile App will guide you through the firmware update process, which includes two steps:

      1. Update the firmware.
      2. Sync the fob again to complete the process.

      Then when adding a fob for the first time with 'Fobs Follow User Schedule' enabled, fobs with firmware version 3.7 or lower require an additional step. The process involves:

      1. Adding the fob to the tenant.
      2. Updating the firmware.
      3. Syncing the fob again to finalize the setup.

      Note: To sync or add Fobs, ensure that your Mobile App is updated to the latest version (2024.1). If you encounter any issues, the first troubleshooting step is to check the version number of the Mobile App. You can locate this information within the Mobile App by accessing Settings (identified by the three horizontal lines icon in the bottom right corner) and selecting 'About'. 

      If the Mobile App is not on version 2024.1 or later, it will need to be updated. Tenants can do this by navigating to either the Google Play Store or the App Store and searching for the app. If an update is available, it will be displayed, and tenants can proceed to update the app.

      PERMISSION NEEDED 

      • Setup Fobs
      • Sync Fobs
      • User Fobs
      • Manage Facilities

      If you require access to these reports, contact an administrator to add permission to your role type.

      For more information, click below:

      Blacklisting Information

      Replacing the Battery in a Fob

      Explaining why Shared Users Can't Use Fobs