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User Settings: Understanding Their Purpose, Navigation, and Additional Insights.
Let's start by understanding what User Settings entail.
User Settings encompass all the customizable configurations within the Nokē Smart Entry system that are unique to each user. Managers can configure certain user settings, while only the users themselves can adjust others.
As a manager, to find these settings in the Nokē Smart Entry Web Portal,
- Navigate to the Users tab.
- Scroll or search for the specific user and click on that user.
- Click on the Settings (gear) icon in the top right corner of the box with the user's name in it.
Within the Web Portal's User Settings section, you'll find tabs for Information, Fobs, Facilities, Schedule, Reports, and Authentication.
Here's a breakdown of what each tab encompasses:
Information Tab
This tab displays the user's first name, last name, phone number, and email. The user's role is also shown here. Roles are sets of predefined permissions that align with the tasks and functions related to each role. This helps in managing and controlling access to sensitive information, features, or functionalities, contributing to a secure and organized operation of the system. You can change and update a user's role here by clicking the drop-down and selecting a new role. If you want to modify the permissions assigned to a specific role, you can do that on a different page. For more information, you can refer to our Help Center article on Reviewing Permissions.
If the user is a tenant, all of this information should be input into your PMS first, and then synced over to NSE.
The next section includes the option to Unfreeze Account. The Nokē Smart Entry system implements a security measure to safeguard user accounts by automatically locking them after multiple failed login attempts. After five unsuccessful login attempts in five minutes, an account will be automatically locked to protect it from hackers attempting unauthorized access. If needed, you can unfreeze an account here; otherwise, the account will unfreeze after some time, and the user can try again.
The last item on this tab is the user's phone details, which include the phone number, device type, platform, version(s), and build number. This information can be helpful for troubleshooting by ensuring a user's mobile app is up-to-date. This identifies whether the user has an iOS or Android device and what model it is.
Fob Tab
If the user has a fob assigned to them, the details of the assigned fob(s) will be displayed here. This includes the name, MAC number, and the option to Remove Fob. For more information about removing a fob, you can refer to the Help Center article on Working with Fobs.
Facilities Tab
This displays all the facilities to which this user has access. While all the facilities within your company will be listed, only the ones accessible to this user will be highlighted. All others will display as grayed out. If the user is not a tenant, you can grant access to additional facilities by clicking on the respective facility and then selecting Save Changes.
Example
Schedule Tab
On the Schedule tab, the user's assigned schedule is displayed. This schedule establishes the times the user has access to the facility. If the user is not a tenant, you can modify the schedule and, consequently, the hours of access by clicking the drop-down and selecting a different schedule.
Reports Tab
On the Reports tab, you will find instances when this user has been included in reports. Reports serve as valuable tools, allowing managers to monitor their facility effectively and stay informed about any suspicious activities. Additionally, they provide an opportunity to identify areas where additional training may be needed. For more information about reports, refer to our Help Center articles on Understanding Tenant Reports and Understanding Manager Reports. You can adjust the date range by clicking either Week or Month at the top of the page.
Authentication Tab
The Authentication tab is where you can enable or disable two-factor authentication (2FA) and choose the authentication method. The 2FA process we use requires a PIN for authentication. It is a security measure that mandates users to provide two different authentication factors before gaining access to our system or account.
If set to 'Yes,' after entering their phone (or email) and password during login, a request to enter a PIN is displayed, and a PIN is sent to the user via their chosen authentication method, such as email or phone number. This process applies if the user hasn't authenticated on that device before. Once the user has authenticated on the device, it doesn't require them to be authorized again (as long as the mobile app is not uninstalled).
Personal Settings
To find these settings in the Nokē Smart Entry Web Portal,
- Log in to the Web Portal.
- Click on your name in the top left corner of the navigation bar.
- Click the Settings (gear) icon.
The personal settings that the user can change are Settings, Theme, and Notifications.
Settings Tab
The Settings tab is where users can define specific preferences for how information will be displayed to them within the Web Portal or mobile app. These settings include Temperature Display (C or F), Date Format (MM/DD/YYYY or DD-MM-YYYY), and Preferred Language. The Preferred Language setting changes the language for user notifications.
Theme Tab
The Theme tab lets you customize how the Web Portal appears to you. It offers four different light themes and four different dark themes. Clicking through each one will demonstrate how the theme looks. Themes automatically save upon selection, altering the appearance of the Web Portal solely for you and not for others.
Notifications Tab
On the Notifications tab, you can customize your personal account notification settings. Here, you choose how (e.g., email, push, and/or SMS) you want to be notified of the listed activities. You also have the option to disable notifications for your user altogether.
Permission(s) Needed:
- View Users
- Manage Users
- Unfreeze User
For more information, click below: