Understanding Tenant Reports

A comprehensive overview of the reports available in the Web Portal. It explains who can access these reports and how they can assist you in effectively managing your facility.

One of the features that is available to you is the Reports feature.

Reports is a valuable tool that enables managers to effectively monitor their facility and stay informed about any suspicious activity that may occur. Additionally, it provides an opportunity to identify areas where additional training may be needed.

The Reports page has two permissions associated with it, and depending on your users' permissions, their Reports page has a different appearance.

If your role type has the View Suspicious permission, you can view information pertaining to tenants and their activities within your facility.

If you have View Suspicious Manager permission, you can access information regarding the activities of your employees at the facility.

For more information about the View Suspicious Manager permission, click below: 

Understanding Manager Reports

Users with the View Suspicious Permission

The Reports page offers a detailed list of activities happening at your facility that supervisors need to be aware of and take appropriate action.

Out of Zone Attempt: Tenants who tried to access an entry that is not within their assigned zone(s).

Did Not Go To Unit: Tenants who have entered the facility but have not proceeded to their assigned unit within a span of 15 minutes.

Overlock Attempts: Tenants who tried to access an entry while their unit was in the Overlock status.

Late Night Access: Tenants who entered the facility after 10 PM. 

Did Not Leave Facility: Tenants who have locked their unit but have not exited through the gate entry within a period of 10 minutes.

Multiple Entries: Tenants who repeatedly open an entry gate without proceeding to their assigned unit or going through an exit gate.

Date Ranges

At the top, there are a few different date ranges to toggle between, clicking on either Week or Month changes the date range of the information displayed in the sections below.



Display Options

The options of All and Top let you change displayed information.

The All tab provides a detailed view of each activity in the specified time frame, including the user's name, entry details, attempted date, and time.

On the other hand, switching to the Top tab presents a list view of the users with the highest number of offenses in each section within the selected time frame. It also includes a tally of the total number of times they have appeared in these sections. 

Printing Options

To export this information into a CSV (comma-separated value), simply click on the icon located in the top right corner. This option is available only if the user has a valid email address associated with her account. 

Clicking on the user will direct you to the User Details page, where you can access additional information about the user.

To filter information to a specific user,

  • From the Web Portal, click Users.
  • Find and click on the specific user you want to see more information on.
  • From the User form, click the Settings (gear) icon.
  • Click the Reports tab.


  • View Suspicious

If you require access to these reports, contact an administrator to add permission to your role type.

For more information, click below:

Mastering the Virtual Walk-Thru Checklist
Customizing the Dashboard
Setting Up the Idle Users Widget
Navigating the Manager Dashboard
Setting Up Notifications
Setting Up the Main Facility Information