Why does the Nokē Storage Smart Entry mobile app need to know my location?

This is a setting more common with Android users than Apple products, but it's helpful to explain to your tenants why it is a useful feature of Bluetooth to make sure devices are in range.

Location is a small part of the built-in security that comes with operating a smart facility with Nokē Smart Entry. The process is so quick that it's easy to miss what's going on in the background.  When a tenant/user arrives at your facility, they open their app, sign in, and then engage with the first entry point for access.  

At this entry point, a data signal is needed to verify the user's credentials, confirm location at the facility, and download a digital key for the device to use. This occurs almost immediately on the tenant's device so they don't experience any delay in services.

For the facility, it's like having a virtual security guard checking everyone at the door to make sure they're allowed to enter. Does this user have permission to be here? Is the unit paid current? Is this a time allowed by their set schedule? If the user passes this inquiry, the device is given a digital key to continue; similar to a kid receiving a wrist band for all-day access to a water park.  For more information, click Understanding Digital Keys.

With the digital key, the user's device no longer needs data, now it uses Bluetooth to connect to entry points and unit(s). This is really helpful for an inside, climate-controlled building that blocks a cell phone signal or for drive-up buildings that are far away from the WiFi signal coming from the office.

The digital key can last to midnight, depending on the access schedule of the tenant/user. The reason it expires daily is to make sure the user's credentials are checked daily. Circumstances can change day-to-day that may affect whether this user has access. Did the account become delinquent? If this is a shared user, did the tenant revoke access? Was a move-out processed and access is no longer authorized?

Your Nokē Smart Entry system is doing the work to keep your facility and tenants safe from unauthorized access--all while making sure the tenants and users have a seamless experience. 

Location services permission is an important feature for tenants too. Review the points below for tips on discussing this with users who inquire about this feature.


Tenant Talking Points

  • This is a built-in safety feature of the app to ensure the user is at the facility before allowing access to the unit or entry point.  
  • This prevents users from accidentally disarming their unit when they are not at the facility, and so they cannot accidentally unlock their unit by pocket-dialing.
  • Once they have opened an entry point at the facility with location services turned on, the app recognizes that the phone/device is on the premises and no longer needs to use this feature.