Understanding Digital Keys

Explaining Digital Keys feature and why they are important

Offline and digital keys serve as the cornerstone of the Nokē system. When a user arrives at your facility, our system swiftly conducts checks on their location (to confirm on-site presence), rental status (to ensure no delinquency), and assigned schedule (to verify compliance with access permissions).

Upon completion of these essential security checks, the system issues the user a "key," signaling Nokē devices that the user is authorized for access. Given potential connectivity limitations within the facility, once the "key" is authenticated, it is downloaded to the user's mobile phone, eliminating the need for continuous Wi-Fi or cellular service. This feature is often referred to as an "offline key."

This downloaded key enables users to access their units seamlessly, even in areas with sporadic connectivity. If an offline key is available, it will always be utilized by the phone for access. In the absence of an offline key, the phone will attempt an online unlock, wherein it connects to either Wi-Fi or cellular service to verify the user's credentials and access permissions. Successful verification grants access to the user.

All of these processes occur seamlessly within the Nokē Smart Entry backend, delivering nearly instantaneous results. Users are not notified whether they've utilized an online or offline unlock, ensuring a seamless experience.

Typically, this process occurs when the tenant arrives at the facility and opens their app at the gate, where connectivity is usually reliable. However, instances may arise where a facility gate is left open or the tenant tailgates in without opening their Mobile App in an area with good connectivity. Consequently, upon reaching their unit, which may be located in an area with poor connectivity, they may encounter difficulties accessing it. In such cases, the user needs to download a new key. This can be done by logging into the Storage Smart Entry by Nokē app while on-site or by initiating an entry with the app. In both scenarios, cell phone service or Wi-Fi connectivity is required. By doing so, a new key is automatically downloaded if the user is authorized for access.

A data signal is only required when a user arrives onsite for the first time that day. Once signed into the mobile app, the user receives a digital key to communicate with Nokē devices, eliminating the need for a continuous data connection to the device thereafter.

This security check occurs rapidly and does not impede access.

As a manager or employee of the facility, you can verify whether a user has an Active or Expired Offline Key via the Web Portal.

For detailed instructions on how to perform this check, please refer to the following guide -

Verifying a User has an Active Digital Key

For more information, click below:

Sharing Access to Units with Facility Managers/Employees

Sharing Digital Keys

Verifying a User Has an Active Digital Key

Familiarizing Yourself with the Mobile App Interface

Explaining Why Shared Users Cannot Use Fobs

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