Sharing Access to Units with Facility Managers/Employees

How to set up your facility to allow tenants to share access to their units with facility managers and employees.

Sharing Access to Units with Facility Managers & Employees

Tenants may need to share access to their storage units with facility employees for tasks such as:

• Package deliveries – Employees can place deliveries inside the tenant’s unit.
• Maintenance requests – Tenants can grant temporary access for repairs or inspections.

To enable this, the "Allow Manager Shares" setting must be turned on, and employees must have the "Open Manager Shares" permission assigned. Tenants can then share access through the Nokē Storage Smart Entry mobile app.

Understanding Access Permissions

The "Open Manager Shares" permission allows facility employees (non-tenants) to access units that tenants have shared with management.

How to Enable Manager Access to Tenant Units

Step 1: Enable "Allow Manager Shares" for the Facility

If tenants cannot share access to units, contact Nokē Support for assistance.

1. Log in to the Web Portal.
2. Click Settings > Facility.
3. Scroll to the Employee Settings section.
4. Locate "Allow Manager Shares" and set it to On.

Step 2: Assign the "Open Manager Shares" Permission

1. Click Settings > Roles & Permissions.
2. Find "Open Manager Shares" in the Roles & Permissions list.
3. Click the checkbox to enable this permission.
4. Assign access to specific user roles (e.g., Facility Manager, Employee).

Step 3: Tenant Shares Access with Site Employees

1. Open the Nokē Storage Smart Entry mobile app.
2. Tap Share Access (top-right corner).
3. Select "Share Access with Site Employees".
4. Choose the unit(s) to share access to and confirm by tapping Yes.

Need Help?

If tenants experience issues sharing access, ensure that "Allow Manager Shares" is enabled and the correct roles have the "Open Manager Shares" permission. Otherwise, contact Nokē Support for further assistance.

PERMISSION NEEDED

• Open Manager Shares