Some troubleshooting steps to follow, if you are having issues receiving text messages.
Text Message IssuesIf the tenant does not receive a text message on her smartphone after successfully being moved into your Property Management Software (PMS) system, please check the following in this order:
- Verify they are using a compatible smartphone:
iOS 12.1 (Apple): iPhone 5S or newer models Android 6.0: Android Galaxy S6 or newer models.
Check that the smartphone is NOT in airplane mode and that cellular service or Wi-Fi is available.
Validate with the tenant that they provided the correct mobile number for the smartphone being used. If the number is not correct, re-enter the number in your PMS and click the Update Customer Data button on the Navigation menu in the NSE Web Portal.
- Check the NSE Web Portal and verify by searching for the unit number (or tenant name) that the tenant information was successfully updated from your PMS system to the Nokē Cloud. If the unit number or tenant search doesn’t reflect the unit which is rented, click the Update Customer Data button on the Navigation menu in the NSE Web Portal.