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      Reporting Feedback to the Facility

      A comprehensive explanation of the feature that allows tenants to provide feedback to the facility.

      The Recent Feedback feature is a powerful tool that enables you to gain insights into your customers' experiences and satisfaction levels. By addressing their concerns and leveraging their input, you can enhance your facility's operations and customer service.

      How Tenants Provide Feedback

      Tenants can easily submit feedback using the Nokē Smart Entry mobile app:

      1. Open the mobile app and tap the Settings icon (three lines in the bottom-right corner).

      2. Select Feedback to open the feedback form.

      3. Enter the following information:

        • Rating Scale (0 to 5): 0 indicates dissatisfaction, and 5 indicates utmost satisfaction.
        • Comments: A text box for questions, comments, or concerns.

      4. Tap Submit. A pop-up will appear, allowing tenants to choose where to send their feedback:

        • Nokē Developers: For feedback specific to the Nokē Smart Entry system.
        • Storage Facility: For feedback requiring facility-specific attention.

      If tenants submit feedback about your facility, it will be displayed in the Recent Feedback widget on your Web Portal.

             

       

      If tenants submit feedback about your facility, it will be displayed in the Recent Feedback widget on your Web Portal.

      Viewing and Managing Feedback in the Web Portal

      The Recent Feedback widget provides a clear view of customer feedback submitted through the mobile app. Here's how you can manage it effectively:

      1. Access the Web Portal dashboard and locate the Recent Feedback widget.

      2. Click on an item to view detailed information, including:

        • User Information
        • Feedback Details
        • Smart Device Platform
        • Mobile App Version

      3. Use sorting options (by User, Rating, or Date) to find feedback quickly.

      4. Address feedback by resolving issues or creating tasks for follow-up. Once resolved, click the Dismiss button to remove the feedback from the widget.

      Leveraging Positive Feedback

      If a tenant has shared an exceptional experience, consider asking them to leave a glowing review on Google to boost your facility’s reputation.

      By utilizing the Tenant Feedback feature, you can foster better communication, address concerns efficiently, and create a positive experience for your customers.

      After you have addressed the tenant's concerns or added a task to your to-do list, you can click the Dismiss button to remove their feedback from the widget. This helps you keep track of the feedback that still needs your attention.

       

      For more information, click below: 

      Using the Recent Feedback Widget 

      Mastering the Virtual Walk-Thru Checklist

      Customizing the Dashboard