Logging into the Mobile App on New Devices

How to switch to a new device and maintain your Nokē access.

Logging into the Nokē Mobile App on a New Device

Sometimes, your tenants might need to switch to another device for various reasons like using multiple smart devices, upgrading their phone, or if they lose or damage their current device. Not to worry, logging in from a different smart device is a breeze.

Tenants can easily add the Nokē Storage Smart Entry mobile app to their other devices by simply downloading the app onto the new device and logging in with their mobile number or email using the same password as before.

When doing this, they will need to download a new offline or digital key onto the new device before they go inside the facility and open their unit.. This can be done by logging into the Storage Smart Entry by Nokē app while on-site or by initiating an entry with the app. In both scenarios, cell phone service or Wi-Fi connectivity is required. By doing so, a new key is automatically downloaded if the user is authorized for access.

Customer Talking Points

• It's easy to log in from another device, as long as the mobile app is downloaded.  
• You can have the Nokē Storage Smart Entry mobile app downloaded on as many devices as you need. Most of us use more than one smart device in our daily lives.
• Upgrading the mobile app is simple--no credentials are lost. 
• If you forget your password, tap Forgot Password? and reset it.

For more information, click below:

Managing Employee/Tenant Accounts
Using the Tenant's Mobile App
Understanding the Demo Mode on the Mobile App