Tenant App
      Back to home
      1. Help Center
      2. NSE Mobile App
      3. Tenant App

      Logging into the Mobile App on New Devices

      How to switch to a new device and maintain your Nokē access.

      Logging into the Nokē Mobile App on a New Device

      If you need to switch devices—whether you're upgrading your phone, using multiple smart devices, or replacing a lost or damaged device—logging into the Storage Smart Entry mobile app by Nokē is quick and easy.

      Logging into a New Device

      1. Download the App

        • Install the Storage Smart Entry mobile app from the Apple App Store or Google Play Store on your new device.

      2. Log In

        • Open the app and log in using your mobile number or email.
        • Enter your password (same as before).

      3. Download a New Offline/Digital Key

        • Before visiting the facility, ensure you download a new key to your device.
        • How?
          • Option 1: Log into the app while on-site to automatically download the key.
          • Option 2: Initiate an entry using the app while connected to Wi-Fi or mobile data.
        • Once done, your new device will be ready to open your unit.

      Customer Talking Points

      Seamless Access Across Devices

      • The Nokē Storage Smart Entry app can be downloaded on multiple devices—perfect for those who use more than one smart device.

      No Credentials Are Lost

      • Your login details remain the same, and your access is never lost when switching devices.

      Forgot Your Password?

      • Simply tap 'Forgot Password?' on the login screen to reset it.

      By following these steps, you can continue accessing your storage unit without interruption. 

       

      For more information, click below:

      Managing Employee/Tenant Accounts
      Using the Tenant's Mobile App
      Understanding the Demo Mode on the Mobile App