Understanding Account Freezes

An overview of what happens when your account is frozen, how your account is frozen, and steps to help get it out of this state.

The Nokē Smart Entry system implements a security measure to safeguard user accounts by automatically locking them when there have been multiple failed login attempts with incorrect login information.

After five unsuccessful login attempts, your account will be automatically locked to protect it from hackers attempting to gain unauthorized access by repeatedly entering incorrect passwords. This security measure ensures the safety of your account.

If you find yourself in a situation where your account has been locked and you need assistance unlocking it, please get in touch with a facility employee or a user with the appropriate permissions. They will be able to assist you in unfreezing your account after completing the necessary verification procedures.

To unfreeze a locked account, 

  1. Log in to the Web Portal.
  2. Click Users and navigate to and click on the user with the frozen account.
  3. Click on the Gear icon. 
  4. Under the Information section click Unfreeze Account.

Once these steps are completed, you will be able to make another attempt to log in to your account, or you can click on Forgot Password on the login page to reset your password.

If you encounter any issues with these steps, reach out to our support team for further assistance.

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Permission Needed

  • Unfreeze User

If you do not have the correct access, contact an administrator to add permission to your role type.

For more information, click below:

Troubleshooting Password Issues

Logging in to the Web Portal
Setting up the Mobile App