Why aren't my icons lighting up?

When a tenant rents a unit at your facility, best practice is to educate the tenant on how their device is communicating through Bluetooth with the Nokē Smart Entry system, to ensure the best customer experience.

Show the customer how to check if Bluetooth is turned on in their settings.  They don't need to connect to a specific Bluetooth device, just have the setting on when they visit your facility.

NOKĒ ONE Tenants:

  • Show the tenant how to wake up the device from sleep mode first before trying to use the app to unlock the space
    • When the device is in sleep mode, the Bluetooth receiver is off and not able to communicate with their app.  Waking up the device from sleep mode turns the Bluetooth receiver in the latch back on and allows it to talk to the tenant app, this feature saves battery consumption when the door is not in use
  • When the tenant first walks up to a NOKĒ ONE latch that is in sleep mode, the square light highlighted below will be white or blank
    • When the tenant presses this square to wake it up, the light will be red indicating the secured lock status.  In the example below, the latch has already been unlocked, which is why the light is green.

Tenant Talking Points:

  • Bluetooth is how tenant's phone/device communicates with our Smart Entry locks and entry points 
  • They will need to make sure they always have this turned on when they visit the storage facility
  • When they are in range of an entry point or their unit, they will see the icon light up on their app and then they can press the icon to unlock the entry or unit 
    • If the tenant is not close enough to a device, the icons will not be lit up even with Bluetooth turned on because tenants do not have the ability to remote unlock their units or entry points