Skip to content
English
Contact us Customer portal Sign in
Go to janusintl.com
  • There are no suggestions because the search field is empty.

How to Remotely Open Gates and Access Points

This article covers how to locate and operate entry points, use hold-open options, and troubleshoot offline devices before contacting support.

How to Remotely Open Gates and Access Points

The Remote Open feature allows you to control gates and access points at your facility directly from the Web Portal. Whether you're letting in a vendor or managing access remotely, this tool gives you full control with just a few clicks. 

How to Access Remote Open

  • From the web portal, navigate to the Facilities page 

  • Click the Remote Open icon to control your facility's gates and access points.

  • A pop-up window will appear, listing all Entries at your facility in alphabetical order.

  • This is also accessible from your facility Overview dashboard as part of the Device Management widget)

Using the Entry List and Search

  • You can either scroll or use the search function to locate a specific entry point.

Opening a Gate or Door

  • To open an entry point, click the Open button on the right-hand side.

    Once clicked, the dropdown will open up four remote open options.

    • Some entry points will only show the Open button without a dropdown due to device-specific requirements.

Remote Open Options Explained

  • Quick Open: Opens the entry point for a short time and then closes automatically.

  • Hold Open: Keeps the entry point open indefinitely until manually closed.

  • Set a Time: Opens the entry point for a specified duration.

  • Set a Schedule: Allows you to schedule opening and closing times, including a repeating schedule option. When setting a Repeating Schedule, you can choose to repeat the schedule Daily, Weekly, or Monthly:

    • Daily: The schedule will open and close at the specified times every day.
    • Weekly: The schedule will repeat on the same day of the week as your initial Start Date. For example, if you set the Start Date to Friday, June 23, the schedule will repeat every Friday.
    • Monthly: The schedule will repeat on the same date of the month as your initial Start Date. For example, if you set it to start on the 11th, it will repeat on the 11th of each month.

Troubleshooting: Why the Open Button May Be Unavailable

  • If the Open button is greyed out, that means the entry point is offline and unreachable by the Nokē system. 
What to Do If an Entry Point Is Offline (Before Contacting Support)

If an entry point appears offline in the portal, try the following steps before reaching out to support:

  • Reboot the Gate:
    From the My Facilities page, check the Entry Alerts section. If a device is offline, it will appear in the list. Click the Entry Alerts widget, then in the pop-up window, click the Reboot button.
  • Check the Internet Connection at the Facility
    Make sure the facility has an active internet connection. No internet = no communication with the entry device.
  • Inspect the Network Switch (POE Switch)
    Look for lights on the switch to confirm it’s getting power and sending data. No lights might mean it's unplugged or has lost power.
  • Test the Network with a Laptop
    If you can, plug a laptop directly into the switch using a Cat 6 ethernet cable to see if it gets a connection. This helps confirm whether the switch is working.
  • Power Cycle the Gateways
    Unplug and replug the Cat 6 cables going into each port on the switch. This resets the connection.
  • Wait and Check
    Give it a few minutes, then check the portal to see if the entry point is back online (i.e. if remote open is available again).

Contact Support

If the above steps do not resolve the issue, and the entry point is still offline:

Requirements

There are some requirements necessary to see the Remote Open widget as one of the available options.

  • The facility needs to have an entry point set.
  • Users need the Remote Open permission assigned to their role type.
    • If these selections are not visible, please reach out to an administrator to grant permission for your role type.
  • Further requirements are as follows:

    • NokePad (3K) - Firmware Version needs to be at least equal to or greater than BLE 3.2

    • NokeVolt (3E) - Firmware Version needs to be at least equal to or greater than BLE 4.18 and the voltage has to be wired and above 15000V.

    • NokeVolt (2E) - Firmware Version needs to be at least equal to or greater than BLE 3.37 and the voltage has to be wired and above 150000V.

If you have questions about your devices and remote open, contact Nokē Smart Entry Support for help.