Resending an Activation Link to a Tenant

How to reset a lost password or resend an activation code for a tenant, if the code has expired or if it was not received.

At times, tenants may not receive the activation link to set up their Storage Smart Entry mobile app accounts. Often, this occurs because the link has expired due to inaction, or if they signed up with an email address, it might end up in their junk mail and get unintentionally deleted.

Additionally, tenants may forget their login password, requiring a new temporary password to regain access to their accounts. While there is a "Forgot Password?" or "Resend Code" link on the Login screen of the tenant mobile app, you can also resend an activation link. All three methods necessitate the user to create a new password.

To address these temporary inconveniences, you can easily resend an activation link from the Web Portal. This activation link includes a temporary 6-digit password/code and a URL link to download the Storage Smart Entry mobile app by Nokē

To resend a tenant activation link,

  1. Log in to the Web Portal and click the Users tab.
  2. Click the Search field in the top-right corner and enter the user's name.
  3. On the Users row, click the ellipsis (...) on the far right side to display the pop-up menu, and then click Activate Account.
  4. The user will receive a text with an activation link to download the app and a temporary 6-digit password.
  5. After the user downloads the app, logs in with a mobile number, and enters the temporary password, she will be required to create and confirm a new password.
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