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      Getting Notifications When a Specific User is at Your Facility

      How to get notified when a specific user is onsite at your facility.

      Managing Facility Notifications

      Whether you manage your facility remotely or on-site, staying informed about who is coming and going is essential for smooth operations.

      The Nokē Smart Entry (NSE) system helps you monitor user activity by providing real-time notifications when specific users enter the facility.

      When Are Facility Notifications Useful?

      These notifications can help in several scenarios:

      • New Move-Ins or Transfers – Monitor tenant activity and determine if they need assistance settling in.
      • Scheduled Move-Outs – Track tenant activity and check for any changes in their plans.
      • Auction Buyers – Ensure compliance with facility policies and confirm unit vacancies.
      • Tenant Auditing – Follow up with accounts missing required information, such as signatures or IDs.
      • Maintenance Needs – Identify when tenants are on-site to perform scheduled maintenance at their convenience.
      • Tenant Monitoring – Get notified when specific users are on-site if policy compliance needs to be reviewed.
      • Scheduled or Unscheduled Maintenance – Track when service providers (e.g., landscapers, pest control) arrive.

      Facility notifications can be turned on or off as needed, depending on your management preferences.

      How to Enable Facility Notifications

      1. Log in to the NSE Web Portal.
      2. Click Settings > Notifications.
      3. Next to All Facility Notifications, toggle the setting to On.

      How to Enable Notifications for a Specific User

      Once All Facility Notifications are enabled, you can choose specific users to monitor:

      1. Click Users in the Web Portal.
      2. Find and select the user you want to receive notifications for.
      3. On the User Details page, locate the Notify setting.
      4. Toggle the Notify setting to On.

      Important:
      Only users with the "Receive Facility Notifications" permission will receive these alerts.

      Permission Needed

      • Manage Users to turn on Notify setting
      • Receive Facility Notifications to receive a notification when the user is on-site.

      If these selections are not visible, please reach out to an administrator to grant permission for your role type.

      Click below to view tutorial(s):

      How to Turn on Notifications for Users Onsite